Returns & Refunds
Returns & Refunds
Every RegroLux order is backed by a 90-day confidence guarantee. If something isn't right, we're here to help.
To start, email us at support@regrolux.com within 90 days of delivery. Please include your order number and the email used at checkout so our team can help faster.
Return guidelines
- All returns require approval from our support team before being sent back.
- Items must be returned following the instructions our team provides.
- Returns sent without approval may not be processed.
- Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the product and packaging, and we'll make it right.
Refunds
Once your return is received and inspected, we'll email you an update. If approved, your refund is issued to the original payment method. Processing times can vary by payment provider.
Important: RegroLux supports a consistent scalp-care routine. It is not a medical treatment, and results vary from person to person.